Frequently Asked Questions

Have a question?

What is the Taxi Live Africa App?

The Taxi Live Africa App is an e-hailing application that allows passengers to request a Taxi-Live Africa driver using their smartphone. The app automatically connects you to the driver closest to your address, which means the driver will arrive within a few minutes.  You can start using our App immediately.  Download the Taxi Live Africa App for: Android and IOS.

Is Taxi Live Africa a less costly e-hailing app?

Taxi Live Africa offers more competitive prices per km to passengers and a better commission rate to its registered drivers.

How do I pay for my journey?

On reaching your destination, Credit or Debit can be used. Payment will be charged through the App by pre-loading your credit or debit card.

When do I pay for my journey?

At your final destination, your pre-loaded debit or credit card will be billed and an invoice sent to your email address.

How do I download Taxi Live Africa?

Downloading Taxi Live Africa is easy. You can download the App from your tablet or smartphone. It only takes a couple of minutes depending on the speed of your device.  Once you have completed your profile details you can start your journeys with us immediately. Click on the icons to download the Taxi Live Africa passenger App for:  Android (search ‘TaxiLive Africa’)and  iOS (search ‘TaxiLive’)

How many types of taxi's are there to choose from?

We accept sedan, hatchback and 7-seater+ vehicles that are registered from 2014.

What is the criteria for TLA drivers?

All drivers using our App must comply to our standard requirements and have insurance and a road worthy permit. The driver must also possess a valid driver’s license and complete our registration process

What is the criteria for vehicles?

We accept sedan, hatchback & 7-seater+ vehicles that are registered from 2014.

Do Taxi Live Africa drivers have passenger insurance?

Yes, part of our driver registration requires insurance certificates and PDP (Public Drivers Permit)

How can I contact Taxi Live Africa if I have a question about my journey?

Taxi Live Africa has two local offices in Cape Town (HQ) and Durban. Our office hours are from 8am to 5.30pm

Should you have any questions you can phone/leave a message: +27 (021) 447 0495 (Cape Town) / +27 (031) 309 6620 (Durban)  or send an email to info@taxiliveafrica.com. We will respond to your email within 24 working hours.

Please visit our website at www.taxiliveafrica.com

What devices is the Taxi Live App available on?

The Taxi Live App is available on any smartphone or tablet, such as Android, iPhone, iPad, etc.

Can I request a Taxi Live Africa Driver if I don't have a smartphone?

No you cannot, you need to have a smart phone or ask a friend/family who has the Taxi Live Africa app to request a driver.

Can I comment about my journey?

At the end of your journey you can rate your trip and driver to help us better improve your overall experience.

Do I need location services to be turned on in order to use Taxi Live?

If your locations services are not turned on you will be prompted to do so when opening the Taxi Live Africa app.

Can I pick my Taxi Live Africa driver?

Upon requesting your journey, you’ll automatically be connected to a Taxi Live Africa driver closest to your location. We are developing a preferred driver feature soon.

Can I rate my Taxi Live driver?

Yes, once your journey has completed the Taxi Live App will take you straight to a star rating, so you can rate your driver.

I have lost/found an item in a Taxi Live vehicle

If you have left an item in a vehicle which was booked through Taxi Live Africa, we will do all we can to trace our driver and return your goods to you. If you have found an item which does not belong to you, please hand it to your driver.

Taxi Live Africa has a local office in South Africa. Our office hours are from 8am to 5.30pm.

Should you have any questions you can phone/leave a message: +27 (021) 447 0495.  or send an email to info@taxiliveafrica.com. We will respond to your email within 24 working hours.

Please visit our website at www.taxiliveafrica.com